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live well primary care clinic.com (“live well primary care clinic”, “we”, “us” or “our”) takes the privacy and the security of its users' data (like you) very seriously. This Privacy Policy explains how we process your personal data when you use our products and services. In addition, the following applies to your use of live well primary care clinic.com Products and Services ("Product(s) and Service(s)")

The products and services are composed of various software applications (including mobile applications, web Applications, PC software), and products that gather, store and process data to provide you insights and services to help you lead a healthier life.

What Information do we collect and when?

When you are using live well primary care clinic.com Products and Services, we may need to collect data to provide you the Service as described in the live well primary care clinic’s Privacy Policy. As transparency and easy access are key factors for us, we have created this list of pictograms so that you can easily identify what Personal data is processed in the following scenarios.

Our intake form asks users to enter sensitive information (such as personal health information or credit card number). That information is protected by 128-bit encryption via SSL (Secure Sockets Layer). Identity data means the data which can directly identify you. They include, among others, your email address, birth date, name, last name, phone number, delivery address, IP address, videos and pictures of you. 

Cookies – technical features mean data, not directly identifying you, which allows you to use our Products and Services and allow us to improve your personal experience. They are, among others, your Wi-Fi network, technical logs, date of Product activation, battery measurement, manufacturing ID, debug technical information.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency." 

When you use our applications, certain Personal data is communicated to applications when you download, install, and use features of the application and the web application. This is the case when you sync information to products.

When you contact our customer support, we may need your personal data to help you solve the problems.

Telemedicine visit

A telemedicine visit may require personal permissions to your advice, such as getting SMS information and phone status, while we only can access them under your allowance. The main purpose of this is to display data on the smartwatch and hang up the phone service through the watch. There is no other malicious intent and no violation of our user data policy on personal and sensitive information. We strictly follow the associated rule of personal information protection and privacy rights. 

Why Do We Process Personal Data and Health history?

live well primary care clinic.com may process your personal data and health history for the following purposes. One or more purposes may apply simultaneously.

For communication: we may use your email to communicate with you, for example to inform your medication has been e-prescribed.

For diagnosis, treatment and providing appropriate medical recommendations. 

How do we use your Personal data?

The data you have generated and collected through live well primary care clinic.com Products and Services is processed by live well primary care clinic.com as described in live well primary care clinic.com Privacy Policy and for the following specific purposes. One or more purposes may apply simultaneously:

Communicating with you. When you contact our customer support department to resolve a problem that you have reported, our team members may be required to process your Personal data to help you.

We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services. For example, to make prescription recommendations.

Do We Share Personal Data?

We do not sell, lease, rent or otherwise disclose your personal data to third parties. At live well primary care clinic.com, protecting the privacy of our users is of utmost importance. We firmly believe that data can serve the collective interest when de-identified and that the insights provided by our Products and Services may allow you to make informed choices and sustainable changes.

Where is your Personal data kept?

Unless otherwise required by your local laws, your Personal data is stored within the United States and are subject to regulations that guarantee a high level of protection for your Personal data.

Changes to This Privacy Policy

live well primary care clinic.com may from time to time change this Policy or modify, withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, live well primary care clinic.com will post a notice advising of such change at the beginning of this Policy and on this site's home page for 30 days. We recommend that you revisit this Policy from time to time to learn of any such changes to this Policy.

Our Responsibilities

live well primary care clinic manages patient's Information in compliance with HIPAA Rules and U.S. Department of Health & Human Services (HSS).

1. Disclosure of Information: live well primary care clinic Inc will not use or disclose patient's Information in any way that is prohibited by law. 

2. Securing of Information: live well primary care clinic Inc will secure patient's Information to prevent unauthorized use or disclosure, including implementing requirements of the HIPAA Rules.

3. Breach of Information: live well primary care clinic Inc will report to You any breaches of Your Information.

4. Account of Information request: live well primary care clinic Inc will communicate when a patient requests an account of their Information and assist in responding, completing or denying the request. 

5. Subcontractors Compliance: live well primary care clinic Inc will ensure that any subcontractors it may engage with that have access to Your Information will agree to the same restrictions and conditions that apply to live well primary care clinic Inc with respect to You or Your  Information.

6. Your HIPAA Rules Obligations: live well primary care clinic Inc will carry out Your obligation under the HIPAA Rules that require live well primary care clinic Inc to comply with the requirements applicable to the obligation.

7. Your Health & Human Services (HHS) Compliance: live well primary care clinic Inc will make available to the Department of Health and Human Services (HHS) Our internal practices, books, and records relating to the use and disclosure of Protected Health Information (PHI) received from, created, or received by live well primary care clinic Inc on behalf of You.

Your Health Information Rights 

The health and billing records we maintain are the physical property of live well primary care clinic.com. You have the right to: 

• Request a restriction on certain uses and disclosures of your health information by delivering the request to our office--we are not required to grant the request, but we will comply with any request we do decide to grant; 

• Obtain a paper copy of the current Notice of Privacy Practices for Protected Health Information (“Notice”) by making a request at our office; 

• Request that you be allowed to inspect and copy your health record and billing record--you may exercise this right by delivering the request to our office; 

• Appeal any denial of access to your protected health information, except in certain circumstances; 

• Request that your health care record be amended to correct incomplete or incorrect information by delivering a request to our office. We may deny your request if you ask to amend information that was not created by the facility, unless the person or entity that created the information is no longer available to make an amendment; Is not part of the health information kept by or for the facility; Is not part of the information that you would be permitted to inspect or copy; or,Is accurate and complete.

If your request is denied, you will be informed of the reason for the denial and will have an opportunity to submit a statement of disagreement to be maintained with your records; 

• Request that communication of your health information be made by alternative means or at an alternative location by delivering the request in writing to our office; 

• Obtain an accounting of certain disclosures of your health information that we are required to maintain by delivering a request to our office. An accounting will not include uses and disclosures of information for treatment, payment, or operations; disclosures or uses made
  to you or made at your request; uses or disclosures made pursuant to an authorization signed by you; uses or disclosures made in a facility directory or to family members or friends relevant to that person’s involvement in your care or payment for such care; or, uses or disclosures to notify family or others responsible for your care of your location, condition, or your death. 

Revoke authorizations that you made previously to use or disclose information by delivering a written revocation to our office, except to the extent information or action has already been taken. 

SMS Privacy Policy:

live well primary care clinic.com Inc may disclose Personal Data and other information as follows:

• Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
• Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

live well primary care clinic respects patient privacy by requesting Informed Consent Authorization (ICA). This informs patients that some of their health information “may” be used for marketing purposes such as age or gender, but still will request for their consent.

To Request Information or File a Complaint 

If you have questions, would like additional information, want to report a problem regarding the handling of your information, or want to exercise any of your rights as outlined in this Notice, you may contact us by mail, phone:

8355 Walnut Hill Ln, Dallas, TX 75231

Phone: 214-305-2717

Current patients can connect with us through the messaging center in their patient portal or click "contact us."

We will inform you of the steps that need to be taken to exercise your rights.

Additionally, if you believe your privacy rights have been violated, you may file a written complaint with our Privacy Officer at the address indicated above. 

To Request Account Deletion

By utilizing the services of callondoc.com, it is a requirement and necessity for our providers to have access to the information collected to be able to safely review and provide medical treatment in accordance to best practices and medical guidelines. 

Information we are collecting includes but is not limited to: Name, Email, Phone Number, Gender, Race as well as device information such as Device ID, Device Name, Device OS Version.

live well primary care clinic.com collects information about the device used to access our services to provide the most up-to-date version of our products and services on your specific device for ease of use and to follow device updates from the manufacturer. 

To delete your account, simply access the Profile section on live well primary care clinic app and delete it or you can connect with us for the account deletion. You can also recover your account by just signing in with your credentials and two factor authentication or you can connect with us for account activation.

Your Responsibilities

1. Minimum Information to live well primary care clinic Inc

You are responsible to provide live well primary care clinic Inc only the minimum Personal Information and Health history necessary to accomplish the Service.

2. Follow HIPAA Rules

You are responsible for using administrative, physical, and technical safeguards at all times to maintain and ensure the confidentiality, privacy, and security of Information transmitted to live well primary care clinic Inc, in accordance with the standards and requirements of HIPAA Rules.

3. Requests that violate HIPAA Rules

You cannot request live well primary care clinic Inc to use or disclose Information in any manner that would violate the Code of Federal Regulations 45 CFR Part 164 subpart E.

Questions about this Agreement? Connect with us through the messaging center in patient portal or click "contact us."

I understand that telemedicine or telehealth is the use of electronic information and communication technologies by a health care provider to deliver services to an individual when he/she is located at a different site than the provider.

I understand that telemedicine or telehealth visits are reserved for mild to moderate conditions and may not be appropriate for severe or life-threatening illnesses.

I understand that medical evaluation, diagnosis and treatment offered on Callondoc.com are virtual or asynchronous in the absence of a face to face physical examination.

I agree to call 911 or seek emergency care if your symptoms or condition worsen or immediate medical is required after your telemedicine visit.

I agree to continue the recommended routine physical visit with an in-person physician while utilizing telemedicine as secondary means of accessing healthcare.

I certify that I do not have any cognitive impairment and capable of making sound medical decisions.

I understand that I'm engaging in telemedicine (telehealth) consultation and I accept the risk of misdiagnosis due to the absence of in-person evaluation or diagnostic tools.

I certify that I must be an adult patient or an adult legal guardian of a minor patient to use the Callondoc.com platform.

I understand that services rendered by Callondoc are provided on a non-refundable basis.

I understand that my payment to Callondoc.com , the consultation fee, may not cover the prescribed medication and I still have to pay for the prescribe medication at the pharmacy.

I understand that I must provide Callondoc with the most accurate and up to date information about my health, medical history, medications, allergy and diagnostic reports to avoid misdiagnosis.

I understand the health history, medical history, medication list, allergy list, diagnostic reports and any other information I provide to Callondoc.com and its representative will be used to evaluate and provide my assessment and treatment plan.

I understand that, by failure to obtain or provide requested diagnostic lab or images studies may increase the risk of misdiagnosis and treatment failure. I will not hold Callondoc and its representatives responsible for any misdiagnosis and treatment failure caused by failure to furnish or comply with medically necessary diagnostic studies.

I hereby acknowledge that I'll follow-up with a doctor in-person for a face to face to re-evaluation if my symptoms worsen or do not improve timely after this telehealth visit.

I understand that the consultation fee covers this only single visit, and acknowledge that a prescription refill request or re-evaluation visit on a different day may incur additional fees and charges.

I have been informed that telemedicine is a supplement to, not a replacement for, in-person physician visits.

I have been informed that electronic communication via email or other asynchronous electronic medical record transfer may delay the delivery of care via telemedicine. However, it's my responsibility to request a cancellation in order to seek immediate care elsewhere if this delay poses a health risk.

I understand that I can cancel the telemedicine visit prior to the consultation status being marked as completed. A complete status is non-refundable.

Call-On-Doc respects patient privacy by requesting Informed Consent Authorization (ICA). This informs patients that some of their health information “may” be used for marketing purposes such as age or gender, but still will request for their consent.

I understand that it's my responsibility to follow-up with a doctor or in-person for further evaluation, lab testing especially if my condition does not improve in a timely manner.