Frequently Asked Questions

It's a simple 3-step process: Step 1 — Select your condition and complete a brief online health questionnaire. Step 2 — A licensed medical provider reviews your case, diagnoses your condition, and creates a treatment plan. Step 3 — If prescribed, your medication is sent directly to your chosen pharmacy, with home delivery available for certain conditions.

Yes — Call-On-Doc provides telehealth services around the clock, 24 hours a day, 7 days a week, including weekends and holidays. You can submit a consultation at any time. Prescription processing typically happens within 2 hours during normal business hours. Submissions made outside of peak hours may take a little longer.

No appointment is ever required. Call-On-Doc is an on-demand telehealth platform — simply start your visit at any time and a provider will review your case as soon as possible. This makes it ideal for urgent or last-minute healthcare needs.

Most consultations are handled entirely through the online questionnaire — no call or video is needed. In some cases, a provider may request a phone call, text, or video chat if they need additional information before prescribing. If a provider contacts you and you don't respond, it can delay your prescription, so keep an eye on your email and phone.

Call-On-Doc is a legitimate telehealth platform with licensed, board-certified doctors and nurse practitioners. All providers are fully credentialed and authorized to prescribe medications in the states where they practice. The platform has been operating since 2017 and is trusted by millions of patients across the United States.

Call-On-Doc is available to anyone in the United States seeking virtual healthcare, regardless of insurance status or geographic location. Providers are licensed in the states where you reside, so coverage is nationwide.

If your condition requires an in-person examination or is beyond what can be safely treated via telehealth, you'll receive a full refund of your consultation fee. We can also assist with a referral to an appropriate specialist or local healthcare provider if needed. Please note that Call-On-Doc does not treat severely ill or medically unstable patients.

You can reach the support team by messaging support from your patient portal at callondoc.com/en/chat-supports. You can also schedule a callback directly from the support page.

The typical turnaround is within 2 hours of submitting your consultation during business hours. Delays are most commonly caused by incomplete medical information or a provider needing to contact you before prescribing for additional information. If you haven't received a confirmation, check your CallonDoc messages. If there's no message or notification after 2 hours, message support from your patient portal at callondoc.com/en/chat-supports.

Your prescription is sent electronically to the pharmacy of your choice. Call-On-Doc partners with both brick-and-mortar pharmacies (CVS, Walgreens, Walmart, etc.) and online pharmacies that offer home delivery for certain medications. You specify your preferred pharmacy when you complete the consultation form.

No. Call-On-Doc cannot prescribe controlled substances or potentially habit-forming medications. This includes narcotics, muscle relaxers, Ambien, Clonidine, Gabapentin, and similar medications. If you require these, you will need to see an in-person provider.

Yes. Call-On-Doc can refill most medications if you are currently taking them or have had a fill within the last 3 months. Antifungal and antibiotic medications always require a new prescription evaluation regardless of previous usage. If your medication doesn't qualify for refill, you can submit a new consultation request. Visit callondoc.com/en/consultation to get started.

Yes. Your consultation fee only covers the provider's review and prescription. Medication costs are separate and paid directly at your pharmacy. You can use your health insurance at the pharmacy to help cover the cost of medications, even though Call-On-Doc itself doesn't accept insurance for consultations. Call-On-Doc can also suggest affordable alternatives if a prescribed medication is too costly. We do offer some home delivery plans with the cost of the medication included for conditions such as Weight Loss, ED, and Mental Health.

Call-On-Doc treats every condition according to standard of care but cannot guarantee a cure. To ensure continuity of care, patients experiencing persistent or unresolved symptoms after a consultation are eligible for a follow-up evaluation for a different medication or appropriate diagnostic tests recommendation at no extra cost within a 10-day window. If you still don't improve, you may need to be evaluated by a local physician. If more than 10 days have passed since the initial consultation, a new appointment will be necessary to properly assess your current condition.

Prior authorization requests are handled on a case-by-case basis and may involve an additional fee. If you need prior authorization sent to your insurance, request it explicitly through your patient portal messaging board. Allow time for processing and follow up with your insurance company directly to confirm receipt.

No — Call-On-Doc does not currently accept health insurance for consultation fees. However, you can use your health insurance policy at the pharmacy to help cover the cost of any prescribed medications. This makes it accessible to patients with or without coverage.

Telehealth consultations are generally eligible for HSA (Health Savings Account) and FSA (Flexible Spending Account) reimbursement. Check with your account administrator for specific eligibility rules. You can typically use your HSA/FSA card at checkout directly, or submit a receipt for reimbursement.

Yes! Call-On-Doc has a referral program: when you refer a friend, your friend gets $10 when they sign up, and you earn $10 after their first completed visit. Referral credits apply toward eligible services and have no cash value. You can find your referral link in the app or at callondoc.com.

Call-On-Doc accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover). HSA and FSA cards are also accepted. Payment is collected securely at the time of consultation submission.

Call-On-Doc treats over 150 medical conditions across multiple specialties, including:

• Urgent Care: UTI, sinus infections, strep throat, ear infections, pink eye, cold & flu, COVID-19
• STD/STI: Chlamydia, gonorrhea, herpes, BV, trichomoniasis, PrEP/PEP
• Women's Health: Yeast infections, birth control, period delay, weight loss
• Men's Health: ED, hair loss, jock itch, weight loss
• Mental Health: Anxiety, depression, ADHD, insomnia
• Primary Care: Blood pressure, cholesterol, diabetes, prescription refills
• Dermatology: Acne, eczema, skin infections, rashes

Yes. Call-On-Doc provides comprehensive sexual health services including diagnosis and treatment for STDs such as chlamydia, gonorrhea, BV, trichomoniasis, herpes, and syphilis. Empiric treatment can be started if you have symptoms and known exposure. Call-On-Doc also offers STD testing through in-person lab referrals and at-home test kits, with results reviewed online by a provider. Visit callondoc.com/en/std to start.

Yes. Call-On-Doc offers mental health consultations and prescription support for conditions including general anxiety, social anxiety, panic disorder, depression, ADHD, and insomnia. Providers can evaluate your symptoms and prescribe appropriate non-controlled medications. Visit callondoc.com/en/mental-health to get started.

Yes. Call-On-Doc offers prescription weight loss treatment for both men and women. This includes GLP-1 medications and other clinically appropriate weight management options based on your health profile. Visit callondoc.com/en/weightloss to learn more.

Yes. Call-On-Doc offers both in-person lab referrals and at-home lab test kits delivered directly to you. Results are available online and can be reviewed with a provider to guide your treatment plan. This is particularly useful for STD screening, blood work, and other diagnostic needs. View all lab testing options →

Yes. Call-On-Doc supports follow-up consultations to ensure continuity of care. If your condition doesn't resolve with the first treatment, the provider will reevaluate you at no additional cost within a 10-day window and adjust your treatment plan. You can also reach out via the patient portal messaging board for questions after your visit.

Call-On-Doc is not for emergencies. If you are experiencing a life-threatening situation, chest pain, difficulty breathing, stroke symptoms, severe allergic reaction, or any other emergency, call 911 immediately or go to your nearest emergency room. Call-On-Doc is designed for non-urgent, non-emergency conditions.

Visit callondoc.com and select your condition to be automatically prompted to sign in or create a new account. To register without starting a visit, go to the menu and select "New User" to set up your profile. The process takes just a few minutes.

You can update basic preferences (such as preferred communication method) through the profile screen in the app. For legal name changes or major account updates requiring identity verification, contact the support team directly via the messaging board. You'll be asked to submit a government-issued ID for verification.

You can easily manage your subscription through your patient portal. Simply log in to your Call-On-Doc patient profile and choose Subscription from the menu to pause or cancel your plan. You may also visit callondoc.com/en/my-subscriptions to check your plan status, renewal date, or make changes — all from a single screen. If you need further assistance, message a support specialist via the patient portal messaging board.

On the login screen, select "Forgot Password" and enter the email address associated with your account. A password reset link will be emailed to you. If you don't receive it within a few minutes, check your spam/junk folder.

Yes. The CallonDoc app is available for both iOS (iPhone/iPad) and Android devices. Features include biometric login, push notifications for prescription updates, communication method preferences, and easy access to your visit history and patient portal.

All services are generally rendered on a non-refundable basis once a prescription has been transmitted or treatment plan completed. However:

• You will receive a full refund if Call-On-Doc is unable to prescribe or treat your condition
• You can cancel and receive a refund if you do so before a provider has reviewed your case
• Refunds are not issued if your insurance refuses to cover your medication or if the pharmacy cost is higher than expected

To cancel a visit, log into your patient portal and message a support specialist before a provider has reviewed or prescribed treatment.

To cancel your subscription, simply log in to your Call-On-Doc patient profile and choose Subscription from the menu to pause or cancel your plan. You may also contact support at callondoc.com/en/chat-supports. Allow 1–2 business days for processing.

No. The consultation fee covers the provider's review and prescription — not the medication itself. If your insurance doesn't cover the prescribed medication or the pharmacy cost is higher than you expected, the consultation fee is not refundable. Call-On-Doc can, however, suggest affordable alternatives if available — contact support through your portal.

Delays most commonly occur when a provider needs additional information from you and hasn't received a response. Log in to your CallonDoc account and go to your Messages for any messages from the provider. Other causes include high patient volume or incomplete intake forms. If you need to cancel due to an extended delay, do so promptly before the prescription is sent to qualify for a refund.

Log in to your CallonDoc account and message support from your Messages at callondoc.com/en/chat-supports with the request for refund and the reason. Refunds are processed faster when submitted before a prescription has been transmitted.

Yes. Call-On-Doc is fully HIPAA-compliant. Your personal health information is protected and only shared with providers involved in your care. The platform prioritizes privacy, especially for sensitive concerns such as sexual health, weight management, and mental health. Only referral information is shared in the referral program — never your medical data.

Yes. Call-On-Doc is a legitimate, established telehealth platform founded in 2017. It operates with licensed, board-certified medical providers and is fully compliant with applicable healthcare regulations. The platform has served millions of patients across the United States and maintains thousands of verified patient reviews.

The app uses biometric authentication (Face ID / fingerprint) for secure and convenient login. All data is transmitted over encrypted connections. Call-On-Doc does not sell your personal data to third parties. For full details, review the Privacy Policy.

Yes. Prescriptions are sent electronically to the pharmacy of your choice, just like any other prescription. For mail-order medications, packaging is discreet. Call-On-Doc is specifically designed for patients who need discreet care for sensitive conditions — your visit and treatment information is kept strictly confidential.

Yes. Call-On-Doc treats children of 1+ years of age. Parents and guardians can complete the consultation questionnaire on behalf of their child. The platform provides pediatric care for a wide range of common childhood conditions.

Common pediatric conditions treated include:

• Ear infections
• Respiratory illnesses and URI
• Sinusitis
• Asthma
• Strep throat
• Pink eye (conjunctivitis)
• Fevers, rashes, and skin infections
• Diaper rash

Visit callondoc.com/en/urgent-care/pediatrics for the full list.

Yes. A parent or legal guardian must complete the questionnaire and be available for any follow-up from the provider. The provider understands the limitations of telemedicine for children and will refer to in-person care if the situation requires a physical examination.

Call-On-Doc allows parents to get pediatric care without taking time off work or school, without exposure to waiting room germs, and without the lengthy process of scheduling an in-person appointment. Parents can get treatment for their children from home — often with a prescription ready at the pharmacy within 2 hours.