No, since we are unable to physically examine you, we have to be very selective regarding who we treatment. You will be referred to the ER if your condition requires a face to face evaluation. We do not treat emergent or complicated conditions. If this arises, we will refund you.
You may submit a consultation 24/7. However, consultation submitted after our regular business will be on hold until we resume the following morning. You may cancel if you can't wait until the next morning. Business hours: Mon-Fri 7am CT to 7pm CT, and weekends 10am-5pm
Video Consultations allow us to listen, examine and engage with you for effective diagnosis and treatment without you having to leave your home.
Video recording allows you records a 2 minute video and submit to us for review at a later time.
Live video is a 10-minute real time consultation with a medical provider.
This depends on your location. Return to our consultation page for the list of states we are licensed to practice. You may initiate a consultation to determine if your state requires a live video visit.
Typically 2 hours. However check your spam folder, and missed calls , if there is a question that a provider needs answered before sending your prescription they will typically email or call you. A delay in prescription is most commonly due to to an unreplied email.
You may email us directly at firstname.lastname@example.org to cancel before we complete your consultation. You will not be eligible for cancellation or a refund if we've already sent your prescriptions to the pharmacy.
As long as the medication is not controlled, and is appropriate therapy you may write your preferred drug in the comment section at the end of your consultation page. If appropriate and safe, we will try to oblige the patient
Consultation fee is non-refundable once we send prescriptions to your pharmacy. You're not eligible for a refund simply because of medication cost or insurance coverage. You will be fully refund if we are unable to treat you.
If the pharmacy claims they don't have your prescription, email us immediately at email@example.com. We will resend your prescription. Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
It is the patient’s responsibility to pay for their medication. Your consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. We are happy to substitute for an affordable option, if available.
Please call the pharmacy and speak to the pharmacy tech directly as the automated system is not updated as quickly.
If you have spoken to the pharmacy tech and they do not have your prescription please email us and inform us directly at firstname.lastname@example.org . We will resend your prescription. We will not issue refund if you simply claim your pharmacy did not receive your Rx without allowing us rectify the issue first.
Sometimes a pharmacy may not be able to fill a prescription due to changing telemedicine laws in your specific state, although this rarely happens it can, at that point we will issue you a full refund.
It’s important to inform us via email immediately if your pharmacy does not have your Rx. Report any other pharmacy issues to us via email
Consultation fee will not be refunded if you do not report missing prescription via email in a timely manner
Your prescription will be sent to the pharmacy wishing 2 hours of successfully submitting a consultation. We will notify via email or text when we have sent your Rx to your pharmacy. Providing a working email and cellphone is essential. A delay in prescription is most commonly due to to an error or un-replied email.
You should immediately receive a notification via email that your consultation and payment was submitted successfully. A follow-up email or text notification will be sent after we successfully send your prescription to the pharmacy