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General FAQ

No, since we cannot physically examine you, we must be very selective as to who we treat. You will be referred to a local doctor if your condition requires an in-person evaluation. We do not treat emergency or complicated conditions. If this issue arises, we will refund you.
You may submit a consultation 24/7 which would be reviewed during business hours. Our business hours are: Monday - Friday 5am CT to Midnight CT, and weekends 7am-9pm CT. Consultations submitted after our regular business will be on hold until we resume the following morning.
Online consultations allow you to consult a medical provider at any convenient time via email, phone or text after submitting a health form and pictures. This offers an option to record a 2 minute video and submit to us for review without you having to leave your home. Live video is a real time video consultation with a medical provider.
This depends on your condition and location. You'll be prompted accordingly if a video consultation is necessary.
Each state has specific requirements for telemedicine. Depending on the severity of your condition and your preference, we may conduct a live video conferencing.

Email FAQ

Typically 2 hours. However check your spam folder and missed calls, if there is a question that a provider needs answered before sending your prescription, they will typically email or call you. A delay in prescription is most commonly due to a lack of email reply.
Check your spam folder. If there isn’t an email confirmation, then email the website, at provider@callondoc.com.

Consultation Form FAQ

Simply selection an applicable condition, answer a few health questions and submit to a licensed to a licensed medical provider for review. If applicable, a phone call, text, or video chat may be needed. Once completed, a prescription will be sent to the pharmacy or delivered to your doorstep.
You may click on "ask a question," found on our consultation page. You will receive a response via email if we can help you.
All services rendered by CallonDoc are provided on a non-refundable basis. If unfortunately your condition is not resolved with the first round of treat, we will reevaluate you at no extra cost and prescribe a different line of medication or recommend appropriate diagnostic tests.
You may email us directly at provider@callondoc.com to cancel before we complete your consultation. You will not be eligible for cancellation or a refund if we've already sent your prescriptions to the pharmacy.

Payment FAQ

No, we do not accept any insurance carriers at this moment. You may use your insurance to pay for your medication at the pharmacy, for your labs and other third-party tests.
Please check to make sure you have entered all of your billing information correctly. If you still cannot enter your payment, call the clinic directly and pay over the phone.

Refund FAQ

The consultation fee is nonrefundable once we send your prescriptions to the pharmacy. You are not eligible for a refund simply because of your medication cost or insurance coverage. You will be fully refunded if we are unable to treat you. If the pharmacy claims that they do not have your prescription, email us immediately at provider@callondoc.com. We will resend your prescription to them. Your consultation fee will not be refunded if you do not report the missing prescription via email in a timely manner.
Simply email us at prescribe@callondoc.com. We’ll refund you full amount if we are unable to send your prescription. However, your consultation fee is not refundable once we have sent your Rx to the pharmacy.
No, we cannot guarantee that you will be cured, however we treat every condition with standard of care. If you have not improved you will need to be evaluated by a local physician in your area.
Your payment only covers your consultation with a medical provider. You still have to pay for the medication when you go to the pharmacy.
It is the patient’s responsibility to pay for their medication. Your consultation fee is not refundable simply because you cannot pay for your medication or your insurance refuses to cover the medication cost. We are happy to substitute for an affordable option, if available.

Pharmacy FAQ

Please call the pharmacy and speak to the pharmacy tech directly, as the automated system is not as quickly updated. If you spoke to the pharmacy tech and they do not have your prescription, please email us and inform us directly at prescribe@callondoc.com. We will resend your prescription. We will not issue a refund immediately if you simply claim your pharmacy did not receive your prescription without allowing us to rectify the issue first.
Sometimes a pharmacy may not be able to fill a prescription due to changing telemedicine laws in your specific state. Although this rarely happens, when it does, at that point we can issue you a full refund.
In rare circumstances, transmission issues may occur and the pharmacy may not immediately receive your new prescription. Don't panic, simply email us at prescribe@callondoc.com and we are happy to resend a new prescription ASAP.
It’s important to inform us via email immediately if your pharmacy does not have your Rx. Report any other pharmacy issues to us via email at prescribe@callondoc.com. Consultation fees will not be refunded if you do not report the missing prescription via email in a timely manner.
Yes, first call the original pharmacy to transfer your Rx to the new pharmacy. You can email us if the pharmacy is not helpful.

Prescription FAQ

We do not have any influence on the cost of the prescription. Your fee is for the consultation. We are happy to substitute for an affordable Rx if available.
We treat patients who submit an electronic consultation and meet the criteria for treatment. Your partner must go through the electronic consultation process and consent to treatment as well.
You must fill out a prescription refill form every time you need a refill, even if you have used our services in the past.
No, that is a controlled substance.
Just like any doctor's office, our consultation fee does not include the cost of medication. You are responsible for paying for the medication cost charged by your pharmacy.

Correspondence FAQ

Your prescription will be sent to the pharmacy within 2 hours of successfully submitting a consultation. We will notify you via email or text when we have sent your Rx to your pharmacy. Providing a working email and phone number is essential. A delay in prescription is most commonly due to to an error or a non-replied email.
Typically 2 hours. However check your spam folder and missed calls, if there is a question that a provider needs answered before sending your prescription, they will typically email or call you. A delay in prescription is most commonly due to a lack of email reply.
Check your spam folder. If there isn’t an email confirmation, then email us at provider@callondoc.com.

Pediatrics FAQ

CallonDoc can treat anyone age 2 or older.
Once you complete the questionnaire forms, you'll be able to chat with a medical provider via phone or video.
We treat a wide range of pediatric conditions such as ear infections, respiratory illnesses, sinusitis, asthma and much more.
Our doctors understand the limitations of telemedicine and what is appropriate for an in-person visit. You'll be fully refunded and referred to the appropriate care.
We don't provide care for severely ill or unstable patients.

STD FAQ

For certain STDs, we can start empiric treatment if you have symptoms and have been exposed to an STD.
Yes, you will be treated if your test results come back positive.
We offer expedited partner treatment once your partner consents.
STD symptoms often overlap making it difficult to differentiate the STD types by symptoms alone. The best practice is to screen for STDs if you've been exposed or are at risk of contracting an STD.