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What Information do we collect and when?

When you are using Callondoc.com Products and Services, we may need to collect data to provide you the Service as described in the Callondoc’s Privacy Policy. As transparency and easy access are key factors for us, we have created this list of pictograms so that you can easily identify what Personal data is processed in the following scenarios.

When you are using Callondoc.com Products and Services, we may need to collect data to provide you the Service as described in the Callondoc’s Privacy Policy. As transparency and easy access are key factors for us, we have created this list of pictograms so that you can easily identify what Personal data is processed in the following scenarios.

'By using our website, you (the visitor) agree to allow Callondoc and its affiliates to process your IP address, in order to determine your location for the purpose of US state laws compliance and delivery of care. This temporary cookie will automatically be removed when you close your browser). We do this in order for the selected information to remain selected and consistent when browsing our website.'

When you use our applications, certain Personal data is communicated to applications when you download, install, and use features of the application and the web application. This is the case when you sync information to products.

When you contact our customer support, we may need your personal data to help you solve the problems.

Telemedicine visit

A telemedicine visit may require personal permissions to your advice, such as getting SMS information and phone status, while we only can access them under your allowance. The main purpose of this is to display data on the smartwatch and hang up the phone service through the watch. There is no other malicious intent and no violation of our user data policy on personal and sensitive information. We strictly follow the associated rule of personal information protection and privacy rights.

Why Do We Process Personal Data and Health history?

Callondoc.com may process your personal data and health history for the following purposes. One or more purposes may apply simultaneously.

For communication: we may use your email to communicate with you, for example to inform your medication has been e-prescribed.

For diagnosis, treatment and providing appropriate medical recommendations.

How do we use your Personal data?

The data you have generated and collected through Callondoc.com Products and Services is processed by Callondoc.com as described in Callondoc.com Privacy Policy and for the following specific purposes. One or more purposes may apply simultaneously:

Communicating with you. When you contact our customer support department to resolve a problem that you have reported, our team members may be required to process your Personal data to help you.

We may contact you to inform you of new products, services or promotions we may offer and to conduct market research when we have your consent or it is otherwise allowed. We may use your personal data to personalize our offering and to provide you with more relevant services. For example, to make prescription recommendations.

Do We Share Personal Data?

We do not sell, lease, rent or otherwise disclose your personal data to third parties. At Callondoc.com, protecting the privacy of our users is of utmost importance. We firmly believe that data can serve the collective interest when de-identified and that the insights provided by our Products and Services may allow you to make informed choices and sustainable changes.

Where is your Personal data kept?

Unless otherwise required by your local laws, your Personal data is stored within the United States and are subject to regulations that guarantee a high level of protection for your Personal data.

Changes to This Privacy Policy

Callondoc.com may from time to time change this Policy or modify, withdraw access to this site at any time with or without notice. However, if this Policy is changed in a material, adverse way, Callondoc.com will post a notice advising of such change at the beginning of this Policy and on this site's home page for 30 days. We recommend that you revisit this Policy from time to time to learn of any such changes to this Policy.

Our Responsibilities

Callondoc.com manages patient's Information in compliance with HIPAA Rules and U.S. Department of Health & Human Services (HSS).