ONLINE PRIVACY POLICY

Contents

• Scope and Definitions
• Collection of Personal Information and Sensitive Personal Information
• Categories of Sensitive Personal Information Collected or Processed
• Sources of Personal Information
• To Whom We Disclose Personal Information
• Reasons Why We Collect, Use, Retain, and Disclose Personal Information
• Notice of Right to Opt-Out of the Selling and Sharing of Your Information and Certain Profiling Activities
• Notice of Right of California Residents to Limit the Use of Your Sensitive Personal Information
• Consumer Privacy Rights
• Submitting a Consumer Request
• Retention of Personal Information
• Third Party Vendors
• Business Transfers
• Compliance with Law and Safety
• Use of Cookies, Pixels, and Other Tracking Technologies
• External Links
• Passwords
• Children Under the Age of 16
• How We Protect the Information that We Collect
• International Visitors
• Consent to Terms and Conditions
• Changes to Our Privacy Policy
• Questions About the Policy

Scope and Definitions

Call-On-Doc.Com, Inc. (the "Company" or "we") has developed this privacy policy out of respect for the privacy of our customers, visitors to our website or users of our app. This policy describes the personal information we collect, use, and disclose about individual consumers who visit or interact with this website, use our app, inquire about any of our services, contract with us to provide services, or otherwise interact or do business with us.

Whenever you visit our website or use our app, we will collect some information from you automatically simply by you visiting and navigating through the site or app, and some voluntarily when you submit information using a form on the website or app, request information, or use any of the other interactive portions of our website or app. Through the website and app, we will collect information that can identify you and/or your activity.

Additionally, whenever you communicate, interact or do business with us, or whether you are contracted to perform services for us, we will be collecting personal information from you or about you in the course of our interaction or dealings with you.

The meaning of "personal information" may be defined based on your state of residence: in this policy, it means any information that can reasonably be used to identify an individual.

This privacy policy does not apply to patient records, including any records created by health care practitioners, lab testing, and prescription refill requests (collectively, "Patient Records"). Patient Records are considered Protected Health Information (PHI) and/or medical information that is governed by laws that protect that information, such as the Health Insurance Portability and Accountability Act (HIPAA).

This privacy policy also does not apply to former employees and their family members, dependents, and beneficiaries.

Collection of Personal Information and Sensitive Personal Information

Based on your specific transactions and interactions with us or our website and app, we will or may collect, and we have in the last 12 months collected, the following categories of personal information about you. For each category of information, the categories of third parties and service providers to whom we have disclosed the information in the last 12 months are referenced below. The examples provided for each category are not intended to be an exhaustive list or an indication of all specific pieces of information we collect from or about you in each category, but rather the examples are to provide you a meaningful understanding of the types of information that may be collected within each category.

Categories of Sensitive Personal Information Collected or Processed

Of the above categories of Personal Information, the following are categories of Sensitive Personal Information the Company may collect from or about consumers or independent contractors:

1. Account Information (your account log-in, in combination with any required security or access code, password, or credentials allowing access to the account)
2. Protected Classifications (racial or ethnic origin, religious or philosophical beliefs, union membership, or sexual orientation)
3. Medical and Health Information
4. Personal data revealing race, racial or ethnic origin, religious beliefs, sex, sexual orientation, status as transgender or nonbinary, gender, age, military status, familial status, disability, medical, mental, or physical health condition or diagnosis, financial information, national original, citizenship, or citizenship or immigration status.
5. Personal data collected from or about a known child

Personal information does not include:

• Publicly available information from government records.
• Information that a business has a reasonable basis to believe is lawfully made available to the general public by the consumer, independent contractor, or applicant, or from widely distributed media.
• Information made available by a person to whom the consumer, independent contractor, or applicant has disclosed the information if the consumer, independent contractor, or applicant has not restricted the information to a specific audience.
• Deidentified or aggregated information.

Sources of Personal Information

We may collect your personal information from the following sources:

• You the consumer, or independent contractor, when you visit the website or app and voluntarily submit information through forms on the website, app, or social media, when you enter into a contract to perform services for us, or when you apply for a position of employment
• Our employees, contractors, vendors, suppliers, guests, visitors, other consumers, and patients based on your interactions with them (if any)
• We utilize cookies to automatically collect information about our website and app visitors
• Lead generators and referral sources
• Social media platforms
• Company systems, networks, software applications, and databases you log into or use
• Company systems, networks, software applications, and databases you log into or use in the course of interacting with our website, app, or otherwise interacting with us in any other capacity, including from vendors the Company engages to manage or host such systems, networks, applications or databases
• Third-party databases

To Whom We Disclose Personal Information

We may disclose, sell, or share your personal information to/with the following categories of service providers, contractors, or third parties:

• Financial institutions
• Promotional or other fulfilment vendors
• Marketing support vendors and vendors that support managing or hosting the website and app
• Communication providers/vendors that facilitate, manage, and send/receive communications on our behalf via email, text/SMS, or phone.
• Lead providers (referral sources)
• Transaction support vendors (e.g., check guaranty, payment processors)
• Advertising vendors (including Criteo, Genius Monkey, Google, HubSpot, Meta/Facebook, MoEngage, Microsoft Advertising, Neustar, and YouTube)
• Data analytics vendors (including Google, Hotjar, and MoEngage)
• Social media platforms (including Meta/Facebook, SnapChat, TikTok, and YouTube)
• Session replay platforms (including Hotjar, Microsoft Clarity, and VWO)
• Security and risk management vendors, including IT, cybersecurity, and privacy vendors and consultants
• Insurance carriers, administrators, and brokers

Reasons Why We Collect, Use, Retain, and Disclose Personal Information

We may collect and disclose your personal information for any of the following business purposes:

1. To fulfill or meet the purpose for which you provided the information.
2. Marketing and sales activities.
3. To process, complete, and maintain records on transactions.
4. To schedule online appointments, care, and treatment with healthcare providers.
5. To process customer payments.
6. To respond to consumer inquiries, including requests for information, customer support online, phone calls, and inquiries.
7. To provide interest-based and targeted advertising.
8. To contact you by email, telephone calls, mail, SMS, or other equivalent forms of communication regarding updates or informative communications.
9. To respond to consumer inquiries, including requests for information, customer support online, and phone calls.
10. To grant access to Company accounts, facilities, and systems.
11. To improve user experience on our website and app.
12. To understand the demographics of our website and app visitors.
13. To detect security incidents.
14. To protect against malicious or illegal activity and prosecute those responsible.
15. To verify and respond to consumer requests.
16. To monitor security controls for electronic networks.
17. To prevent identity theft.

We do NOT and will not sell or share your personal information in exchange for monetary consideration. However, we may sell or share some of your information to third parties for other valuable consideration, as noted in the table above.

We may sell your personal information for the following business or commercial purposes:

1. Marketing and sales activities.
2. To provide interest-based and targeted advertising.
3. To improve user experience on our website and app.
4. To understand the demographics of our website and app visitors.

Other than these exceptions, we do not and will not disclose your personal information to any third party in exchange for monetary or other valuable consideration or share your personal information for cross-context behavioral advertising.

Notice of Right to Opt-Out of the Selling and Sharing of Your Information and Certain Profiling Activities

While we do not sell or share your personal information in exchange for money, we may sell or share your personal information for other valuable consideration. Depending on your state, you have the right to tell us NOT to sell or share your personal information, and to opt-out of certain profiling activities. Depending on your state, you have the full and free right to opt-out of our disclosure of your personal information to any third parties where the disclosure constitutes "selling" or "sharing" as defined by applicable state consumer privacy laws. You may exercise your right to opt-out without fear of discrimination for doing so. To opt-out of our selling or sharing of your information, meaning, we will not disclose your information to third parties for any monetary or other valuable consideration, you can do any of the following:

• Click HERE to be taken to an online opt-out submission form.
• If you are unable to submit an opt-out through the above method, please call our toll-free privacy line at 855-611-3653 for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request on your behalf. To submit an opt-out through use of an authorized agent, you must provide that agent with written permission signed by you to submit an opt-out on your behalf, except when using an opt-out preference signal. The authorized agent may call our toll-free privacy line at 855-611-3653 to make the opt-out request and for directions for submitting the proof of authorization and the authorized agent's proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to opt-out need not be a verifiable consumer request. However, we may deny a request to opt-out if we have a good faith, reasonable, and documented belief that a request to opt-out is fraudulent. If we deny your request to opt-out, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Notice of Right of California Residents to Limit the Use of Your Sensitive Personal Information

We use or disclose your sensitive personal information for purposes that give rise to a right to limit the use and disclosure of your sensitive personal information under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA).

As provided by the California Consumer Privacy Act, you have the right to limit our use or disclosure of your sensitive personal information to uses that are necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those services or goods. You have the full and free right to limit our use or disclosure of your sensitive personal information as defined by the California Privacy Rights Act. You may exercise your right to limit without fear of discrimination for doing so. To limit the use or disclosure of your sensitive personal information, you can do any of the following:

• Click HERE to be taken to an online submission form.
• If you are unable to submit a request to limit through the above method, please call our toll-free privacy line at 855-611-3653 for assistance and a representative will assist in meeting your needs.

You can have an authorized agent submit a request to limit on your behalf. To submit a request to limit through use of an authorized agent you must provide that agent with written permission signed by you to submit an opt-out on your behalf. The authorized agent may call our toll-free privacy line at 855-611-3653 to make the request to limit and for directions for submitting the proof of authorization and the authorized agent's proof of identification to the Company. We maintain the right to deny any request from an authorized agent that does not submit sufficient proof that they have been authorized by you to act on your behalf.

A request to limit need not be a verifiable request. However, we may deny a request to limit if we have a good faith, reasonable, and documented belief that a request to limit is fraudulent. If we deny your request to limit, we shall inform you of our decision not to comply and provide an explanation as to why we believe the request is fraudulent.

Consumer Privacy Rights

Based on your state of residence, you may have some or all of the following rights:

1. Right to Know. The right to request, (1) the categories of personal information we have collected about you, (2) the categories of sources from which the personal information was collected, (3) the business or commercial purpose for collecting, selling, or sharing this information, (4) the categories of third parties with whom we share or have shared your personal information, (5) as applicable, the categories of personal information that we have sold or shared about you and the categories of third parties to whom the personal information was sold or shared, by category or categories of personal information for each category of third parties to whom the personal information was sold or shared, and (6) the categories of personal information that we have disclosed about you for a business purpose and the categories of persons to whom it was disclosed for a business purpose;

2. Right to Access. The right to request that we disclose to you, free of charge, the specific pieces of personal information we have collected about you;

3. Right to Delete. The right to request that we delete personal information that we collected from you, subject to certain exceptions;

4. Right to Correct. The right to request that we correct inaccurate personal information (to the extent such an inaccuracy exists) that we maintain about you;

5. Right to Opt-Out. The right to opt-out of certain uses or disclosures of your personal information, including opting out of the selling of your personal information or the sharing of such information for cross-context behavioral advertising purposes. To learn more about this right and how to exercise it, please refer to the detailed discussion in the section above;

6. Right to Limit. The right to limit the use or disclosure of your sensitive personal information if we use or disclose it beyond certain internal business purposes. Where applicable, we will treat such a request as a revocation of any consent that you may have provided to your processing of sensitive personal information;

7. Right to know the specific third parties to whom your personal information was disclosed;

8. The right to designate an authorized agent to submit one of the above requests on your behalf. To do so, you must either (a) execute a valid, verifiable, and notarized power of attorney or (b) provide other written, signed authorization that we can then verify;

9. The right to not be discriminated or retaliated against for exercising any of the above rights; and

10. The right to appeal our refusal to take action on a request.

Submitting a Consumer Request

You can submit any of the above types of consumer requests through either of the options below:

1. Submit an online request on our website at https://www.callondoc.com/privacy/consumer-request.
2. Call our privacy toll-free line at 855-611-3653.

How We Will Verify That It Is Really You Submitting The Request:

When you submit a Right to Know, Right to Access, Right to Delete, or Right to Correct request through one of the methods provided above, we will ask you to provide some information in order to verify your identity and respond to your request. Specifically, we will ask you to verify information that can be used to link your identity to particular records in our possession, which depends on the nature of your relationship and interaction with us.

Retention of Personal Information

In deciding how long to retain each category of personal information that we collect, we consider many criteria, including, but not limited to: the business purposes for which the Personal Information was collected; relevant federal, state and local recordkeeping laws; applicable statute of limitations for claims to which the information may be relevant; and legal preservation of evidence obligations. Upon determining that the business purposes for collecting the personal information, and legal reasons for retaining the personal information, have both expired, we will purge the information in a secure manner.

Third Party Vendors

We may use other companies and individuals to perform certain functions on our behalf. Examples include administering e-mail services and running special promotions. Such parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose.

Business Transfers

In the event we sell or transfer a particular portion of its business assets, information of consumers, contractors and applicants may be one of the business assets transferred as part of the transaction. If substantially all of our assets are acquired, information of consumers, contractors and applicants may be transferred as part of the acquisition.

Compliance with Law and Safety

We may disclose specific personal and/or Sensitive Personal Information based on a good faith belief that such disclosure is necessary to comply with or conform to the law or that such disclosure is necessary to protect our employees or the public.

Use of Cookies, Pixels, and Other Tracking Technologies

Our website and app store or retrieve information on your browser, mostly in the form of cookies. A cookie is a small piece of data (text file) that a website or app– when visited by a user – places on the user's device to remember information about the user, such as the user's language preference or login information.

This type of cookie is set by us and is referred to as a "first-party cookies." Our website and app use first-party cookies primarily to make the website and app work as you expect it to. For example, we use the information we collect through first-party cookies to allow you to navigate between pages efficiently, analyze how well our website and app are performing, and understand the content that you spent the most time reviewing. In some cases, we use first-party cookies to store information that we use for targeted advertising.

We also incorporate cookies and similar technologies, such as pixels, tags, and web beacons, from outside our website's or app's domain ("third-party cookies"). Third-party cookies gather information to enable our vendors to provide a range of services to us, including targeted advertising and measuring the success of our advertising campaigns.

Below is a detailed list of the categories of first- and third-party cookies we use on our website and app. You can prevent the collection of data by non-essential performance, functional, and marketing cookies by clicking on "Your Privacy Choices" in our website footer or on the app and toggling off the related functionality.

How we use cookies

We make use of cookies under the following circumstances and for the following reasons:

• Provide you with services available through the website and app and to enable you to use some of its features
• Authenticate users and prevent fraudulent use of user accounts
• Identify if users have accepted the use of cookies on the website and app
• Compile data about website and app traffic and how users use the website and app to offer a better experience
• Understand and save visitor preferences for future visits, such as remembering your login details or language preference, to provide you with a more personal experience, or to avoid you having to re-enter your preferences every time you use the website or app
• Track your browsing habits to enable us to show advertising which is more likely to be of interest to you, including advertising by third parties on our website or app

Essential Cookies

Essential cookies are necessary for the website and app to function properly and cannot be switched off in our systems. They are usually only set in response to a site visitor's request for services, such as a visitor setting their privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but blocking these cookies will prevent the website from working correctly or might prevent the Website or app from working at all.

Non-Essential Cookies

Non-Essential cookies are not essential to the website or app functionality but serve some other unique purpose in three subcategories:

1. "Performance" cookies (sometimes referred to as static cookies) collect information about the user's behavior on the website or app without collecting personal information, for example:

   • Pages the user visits.
   • Ads the user views.
   • Ads or site features that the user clicks.

2. "Functional" cookies (sometimes called preference cookies) track and remember the user's preferences and past choices on the website or app to provide a personalized user experience. For example, functional cookies can collect:

   • Usernames
   • Passwords
   • Regions

3. "Marketing" cookies (sometimes called tracking or advertising cookies) can track:

   • Content the user views
   • Links the user follows
   • The user's browser and device information and IP address

Please note: Organizations can use marketing cookies to track and influence users by building user profiles or displaying advertisements.

Specific Cookies on Our Site and App

For information on cookies used (or previously used within the past year) on our site and app, please review the policies for our vendors:

• Criteo
• Genius Monkey
• Google
• Hotjar
• HubSpot
• Meta/Facebook
• Microsoft Advertising
• Microsoft Clarity
• MoEngage
• Neustar
• SnapChat
• TikTok
• YouTube

Cookie Management

You can control and manage cookies associated with your browser. If you are interested in controlling and managing cookies from your browser including any set by us, please refer to http://www.allaboutcookies.org/manage-cookies/index.html for information on different ways to configure your browser's cookie settings.

If you want to clear all cookies left behind by websites you have visited, here are links where you can download three third party programs that clean out tracking cookies.

• http://www.lavasoftusa.com/products/ad-aware_se_personal.php
• http://www.spybot.info/en/download/index.html
• http://www.webroot.com/consumer/products/spysweeper/

You may delete cookies from your web browser at any time or block cookies on your equipment, but this may affect the functioning of or even block the website or app. You can prevent saving of cookies (disable and delete them) by changing your browser settings accordingly at any time. It is possible that some functions will not be available on our website or app when use of cookies is deactivated. Check the settings of your browser. Below you can find some guidance:

• Safari
• Opera
• Internet Explorer
• Google Chrome
• Mozilla Firefox

You can adjust your advertising preferences on mobile devices through your device settings. Below you can find some guidance based on your type of mobile device:

• Apple iPhone
• Google Android

DAA and NAI

Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (DAA) which maintains a self-regulatory program along with a website where people can opt out of interest-based advertising from its members. To opt-out of website interest-based advertising provided by the DAA's participating companies, visit the DAA's opt-out portal available at http://optout.aboutads.info/.

• To opt-out of data collection for interest-based advertising across mobile applications by participating companies, download the DAA's AppChoices mobile application opt-out offering found here: https://youradchoices.com/appchoices.

Non-Participant Opt-Out Options

• Some of our vendors do not participate in the DAA's self-regulatory program for online behavioral advertising or have developed their own processes for allowing consumers to opt-out: https://branch.app.link/optout
• Some devices and apps do not have access to web-based browser cookie opt-outs. To learn more about the advertising opt-outs provided by your mobile device's operating system (like iOS and Android) or the device manufacture, click here.

External Links

Our website and app contain links to other sites. We are not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the Privacy Policy of any site you visit via a link from our website or app.

Passwords

The personal data record created through your registration for the Secure Portal on our website and app can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties.

Children Under the Age of 16

We do not sell or share the personal information of consumers under 16 years of age.

How We Protect the Information that We Collect

The protection of the information that we collect about visitors to the website or app is of the utmost importance to us and we take every reasonable measure to ensure that protection, including:

• We use commercially reasonable tools and techniques to protect against unauthorized access to our systems.
• We restrict access to private information to those who need such access in the course of their duties for us.
• We keep automatically collected data and voluntarily collected data separate at all times.
• We use internal encryption on all data stores that house voluntarily captured data.

International Visitors

We do not target, market to, or offer our products or services to consumers outside of the United States. You agree not to submit your personally identifiable information through the website or app if you reside outside the United States.

Consent to Terms and Conditions

By using the website and app, you consent to all terms and conditions expressed in this Privacy Policy.

Changes to Our Privacy Policy

As our services evolve and we perceive the need or desirability of using information collected in other ways, we may from time to time amend this Privacy Policy. We encourage you to check our website and app frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Privacy Policy, we will post the revised Privacy Policy and the revised effective date on the website and app. Please check back here periodically or contact us at the address listed at the end of this Privacy Policy.

Questions About the Policy

The website and app are owned and operated by Call-On-Doc.Com, Inc. If you have any questions about this Privacy Policy, please contact us at [email protected] or call 855-611-3653.

This policy was last updated October 22, 2025.